Assistant Vice President for Student Health and Counseling Services: Message to Students about changes in Student and Health Counseling Services

To:              Students
From:          Alex Lickerman, MD, Assistant Vice President for Student Health and
                    Counseling Services
Subject:      Changes in Student Health and Counseling Services 

Date:           October 23, 2013

I hope your fall quarter is off to a great start and that you had a chance to participate in one of our many Wellness Week activities and programs last week. The new school year has brought some exciting changes in Student Health and Counseling Services! I am writing this email to let you know about some important additions to our programs and services:

• On September 10, David Albert, Ph. D., began his tenure as the new director of Student Counseling Services. Dr. Albert was most recently at the University of Hartford where he led behavioral health services for over 7,200 students. In addition to extensive administrative and clinical experience, Dr. Albert has a demonstrated record of developing innovative systems to lower barriers for student access to care.
• As part of our overall efforts to enhance accessibility to care, beginning October 5th, Student Health is open on Saturdays from 9 am to 1 pm. Slots are available by appointment (773-702-4156).
• Anytime you call to make any appointment, if the appointment you are offered in Student Health doesn’t work with your schedule, you are welcome to take advantage of our walk-in program.  Walk-ins are offered Monday through Friday, and students are seen on a first-come first-serve basis (meaning you may experience longer wait times to be seen if you choose this option). Please be sure to call first (773-702-4156) if you wish to walk-in.
• On Monday, November 25, Health Promotion and Wellness will complete its move to the Woodlawn Social Services Building at 950 E. 61st, Suite 300A (south of the Midway between Ellis and Ingleside). The new space includes a large multi-purpose room that will be used for HPW programming. We invite you to stop by and check it out!
• Since February, we have sent all of our student patients a patient satisfaction survey. We’re very interested to learn how well we are serving your needs and encourage everyone who receives a survey to fill it out. Your voice matters! We take student feedback very seriously and have already implemented a number of changes as a result of responses we’ve received, including: changes in patient flow to reduce in-clinic wait times, enhanced directional signage within the clinic, and improved aesthetics.

I know I speak for all of the staff in Student Health, Counseling Services, and Health Promotions and Wellness in expressing our commitment to your success at the University of Chicago. We are very excited about being able to offer these improvements to our programs and services and welcome your feedback about them or anything else (https://studenthealth.uchicago.edu/content/send-us-feedback).