About the Dean-on-Call Program
One of the resources the University makes available to students is the support and guidance of a University administrator who is on call and can be reached 24 hours a day, 7 days a week. This administrator is called the Dean-on-Call.
The Dean-on-Call is the University official responsible for providing referrals, information, and support to students during an emergency. The Dean-on-Call intervenes at times to de-escalate a situation between students and other members of the campus and/or community, and works with University partners to coordinate the University’s response to ensure that students receive due consideration and fair treatment. The Dean-on-Call will monitor an incident to make sure that adequate support continues to be made available even after the incident passes.
For more information on the Dean-on-Call Program, click here.
The Dean on Call reports to the Director of the Student Emergency Response Systems. The Dean-on-Call program is a collaborative effort between Campus and Student Life (CSL) and the University of Chicago Police Department (UCPD). UCPD provides dispatch and transportation services for the Dean-on-Call program, and often accompanies the Dean-on-Call when they respond to a student in person. The position requires flexibility to handle unpredictable situations including the ability to respond on nights and weekends.
Principal Duties and Responsibilities
- Serves as a first responder from Campus and Student Life by being available on-site at emergency situations, high-profile or other significant campus events, and critical incidents involving students, within the University of Chicago Police Department patrol boundaries.
- Assists (either in person or by phone) in providing referrals, support and information to students during and after emergency situations, high-profile or other significant events, and critical incidents involving students.
- Participates in on-going professional development to remain current in responsibilities, policies, and procedures for responding to individual student critical incidents in the U.S. and abroad.
- Initiates a response to the situation and provides a description of the plan to the Director of Student Emergency Response Systems.
- Collaborates with appropriate University partners to respond to student emergencies including area Deans of Students, UCPD, Housing & Residence Life, Student Counseling, and Student Health, as appropriate.
- Works at least two weekly rotations throughout each quarter.
- Manages confidential and sensitive information judiciously and with integrity.
- Provides daily incident reports, via Maxient, summarizing Dean-on-Call activities.
Qualifications and Requirements
- Must be an exempt (monthly) staff member employed with the University of Chicago.
- Experience in student affairs, preferably in student emergency management.
- Ability to manage stress and maintain personal and emotional stability, judgment and maturity in highly demanding situations.
- Ability to work effectively in and manage ambiguous or uncertain situations.
- Ability to think and respond to situations and questions quickly but accurately.
- Demonstrated understanding of confidentiality and privacy, as well as knowledge of FERPA and HIPAA laws.
- Strong verbal and written communication skills.
- Ability to collaborate with and sustain strong working relationships with various campus partners.
- Demonstrated experience leading people or processes, managing programs, and resolving conflict.
Characteristics of Successful Candidates
- Ability to listen carefully to all sides of a situation.
- Ability to consider different points of view.
- Ability to use common sense.
- Ability to be empathetic.
- Willingness to dedicate time and effort to outcomes that resolve the situation and may set precedent.
- Ability to handle varying and unpredictable workload (e.g. Phone calls about student emergencies may come at any time of the day or night, any day of the year and require immediate attention; Deans-on-Call may be required to accompany student victims at court appearances.)
- Ability to work in a fast-paced environment.
- Ability to travel to various on and off-campus locations any day of the week and any time of the day or night (transportation provided).
- Ability to respond to emergency situations immediately or as soon as possible.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.
If you have questions about the Dean-on-Call Program and/or the application process, please contact Belinda Cortez Vazquez, Associate Dean of Students in the University for Student Affairs and Director of Student Emergency Response Systems, at firstname.lastname@example.org.